@Brand

This week we tweeted at some brands and tried to get them to respond to our tweets about them. We saw an overwhelming majority of responses to positive comments vs negative comments. Companies like to know when they are doing well, obviously its nice to be appreciated. I suppose the complaints just go right to the customer service desk, behind all of the other complaints they must get on a daily basis. I personally heard back from Nike in my tweets. I asked them "how can I get these as nice and clean as when I bought them?" with crying emojis including a picture of these all black nike running shoes I bought. Its a genuine question I have because I love the and want them to look their best so I figured it would make a pretty good tweet, two birds with one stone ya know? About an hour and a half or so later I got a response! They linked me to one of their help center pages that had an open tab for cleaning! I was pretty surprised about the quick response and that it was actually relevant to what I was looking for, not just some link to their home page. I haven't really heard back from other brands but when tweeting I tried to either stay positive or ask a specific question, like to JL Racing (a company who sells rowing gear) I asked if they will have a tent at the next big regatta, hoping that they would respond and even better, be there! Also tweeting at HBO and Netflix in hopes to be the spark that begins their negotiations into getting Game of Thrones onto Netflix so everyone can experience such a great show! Im hoping ill hear back from my brands tomorrow or maybe tonight still but if not then I suppose I will follow up, maybe with something direct like a question or try to get a conversation going with my classmates that will get their attention.